Privacy Policy
- Information We Collect and How We Use Information
- How Information Is Shared
- Your Rights To Access and Control Your Personal Data
- Data Retention
- Analytics and Advertising Services Provided by Others
- Cookie Policy
- Our Policies for Children
- Information Security
- Our International Operations and Data Transfers
- Changes to This Policy
- Who We Are and How To Contact Us
Information We Collect and How We Use Information
- First and Last name
- Email address
- Phone number
Device data. We collect data from the device and application you use to access the Rouse Hill Smiles website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.
Usage data. We collect usage data that may include which Rouse Hill Smiles webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Rouse Hill Smiles collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Rouse Hill Smiles email messaging and to monitor and improve email deliverability and open rates.
How Information Is Shared
(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
Your Rights To Access and Control Your Personal Data
You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please contact our Data Protection Officer at dataprotection@vortala.com, and we will consider your request in accordance with applicable laws.
Data Retention
We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.
Analytics and Advertising Services Provided by Others
Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.
We use this information to conduct research and analysis to better understand how visitors are using the Rouse Hill Smiles website, so that we can improve our website experience. From time to time, Rouse Hill Smiles or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.
Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Rouse Hill Smiles and its operations contractors and will never be given or sold to a third party.
Cookie Policy
We use cookies and other technologies to ensure that everyone who uses Rouse Hill Smiles website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at: cookiesandyou.com.
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.
Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
List of cookies used by Rouse Hill Smiles
Cookie Name | Purpose | Expiration | Privacy |
---|---|---|---|
__vor_npt__s __vor_npt__t __vor_npt__v |
New Patient Tracker. Collects device data such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps. |
Persistent | https://www.rousehillsmilesdentalcare.com.au/info/privacy |
Set By Or On Behalf Of | Purpose | Expiration | Privacy |
Google Analytics | Website analytics cookie for visitor information and source. | 2 years | https://www.cloudflare.com/security-policy |
responsivevoice.org | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year | https://www.cloudflare.com/security-policy |
Userway | Accessibility widget remembers which accessibility features were enabled. | Persistent | https://userway.org/privacy |
Hotjar | Video Recording and Heatmap testing tool. | 1 year | https://www.hotjar.com/privacy |
Wistia | Embedding interactive videos on our website and measuring engagement. | 1 year | https://wistia.com/privacy/ |
MaxCDN | Content Delivery Network. | 1 year | https://www.maxcdn.com/legal/ |
To enable the visitors to share the page in Facebook and stores page share count. | Persistent | https://www.facebook.com/about/privacy/ | |
YouTube | Embedding videos on our website and measuring engagement. | 1 year | https://policies.google.com/privacy |
Formstack | Provides embedded online form functionality. | 1 year | https://www.formstack.com/privacy |
Our Policies for Children
Information Security
Our International Operations and Data Transfers
Changes to This Policy
Who We Are and How To Contact Us
If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.
Rouse Hill Smiles
Rouse Hill Plaza G07-G08, 2-4 Aberdour Avenue
Rouse Hill New South Wales 2155
(02) 8381 0489