Our Policy for Cancellations
And Failure to Attend
When you make an appointment at Rouse Hill Smiles, that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time slot.
If you need to cancel your appointment:
- Please call us on (02) 8320 0548 or email us email@example.com
- We require a minimum of 24 hours’ notice.
Our front desk staff will send you 2 courtesy reminders by SMS or call – 5 days prior and 48 hours prior to your appointment. Please bear in mind that if you do not receive your reminder call, your appointment remains your responsibility to attend or reschedule at least 24 hours in advance.
Rouse Hill Smiles endeavours to keep our costs affordable for our patients. One way we do that is efficient use of equipment and professional staff. Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. Failure to arrive interferes with the running of our dental practice and creates unnecessary scheduling problems for other patients.
Please advise us as soon as possible if you cannot attend your appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other patients to hold your appointment, any missed appointments or cancellations with less than 24 hours’ notice will result in a cancellation charge of $100. If you need to cancel your appointment within 24 hours due to illness or unforeseen circumstances, we will gladly reschedule your appointment and waive the cancellation fee.
Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours’ notice. If this request is not fulfilled, it will be necessary to charge a $100 fee for missed appointments or last-minute cancellations. We also may reserve the right to charge the cost of the treatment upfront before making another appointment. This is only done if there are more than several cancellations. Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients.